Hampton Inn & Suites Dallas I-30 Cockrell Hill

My room was clean and comfortable, and I’d gladly stay here again. Check-in on my phone gave me trouble, but Taneshia at the desk patiently helped me through the app and made the process easy. She recognized me as a Hilton member and made sure we got our waters, which doesn’t always happen. I’d recommend this place.

Taneshia is the reason I still feel good about staying here. She’s professional, helpful, and always seems to have a solution. I feel comfortable whenever she’s at the front desk. The location also works well for me, with restaurants and stores nearby, about ten minutes from downtown and very close to my job. My husband and I are Hilton Diamond members and spend thousands at Hilton properties around the country, but service here has been poor. Last night I asked Sydney for a bottle of water because I felt sick. She rudely refused, saying she’d already given me complimentary water the other day. I explained I’d made a new reservation and hadn’t received water this time, but she still wouldn’t give me one. I make multiple reservations during the week. She also told me to leave if I didn’t like it, though I’d booked four nights and was only on my second. Check-in is also difficult when Sydney is working. I asked her for room service because I’d been staying in the same room and needed fresh towels and sheets. She asked when I’d be out, and I said I wouldn’t return until 4 in the evening. When I got back after a long workday, the room was still dirty. I had to ask someone on the evening shift for clean linens and towels so I could make the bed and shower. It seems to become a problem whenever I request something from her.

I’ve been coming here for more than eight years and haven’t had an incident. I’m from Dallas and find the daytime location great, though other people consider the area threatening. The rooms are spacious and clean, and both breakfast and coffee are good. Most of the staff are cheerful and welcoming. When the Grand Prairie base lost power, I stayed here and they made us feel welcome and supported in the lobby. It’s a regular hotel for me.

We booked a room for Halloween weekend for four of us, and I’d book again. Parking was free and roomy, and the best thing was how convenient the location is: you can walk to food without crossing a street, and other restaurants across the street aren’t far either. The front desk staff were nice, and breakfast was good. The room was decent, though water pressure was low and the trash cans were small.