City Express by Marriott Duluth

The place was quiet and good for getting some rest. It was clean, smelled nice, had no bugs, and the amenities all worked and seemed clean. I’m holding back one star because the outdoor pool isn’t heated. Four stars for me, since five would mean perfect.

Abby at the front desk is what made this stay unforgettable. The African queen herself was attentive, professional, and so warm from the moment I arrived. She went out of her way to make sure things were right, and it was clear she cared about the guests. People like Abby are why guests return. I had an amazing stay, and I’m grateful for that hospitality.

The cleanliness and the staff still stand out positively. I’m very picky about cleanliness, and the place was spotless. Everyone I dealt with was focused on guests and went above and beyond. There was one very loud person on my floor, shouting on the phone for hours, which really affected my nerves, though that wasn’t the hotel’s fault. I also need to add that laundry takes coins. If you don’t have cash, a grocery store is the best place to get cash back with phone tap, and the front desk can change bills into quarters. I’m not from the area and didn’t know, so I couldn’t do laundry. After checkout I called to ask if I could do it then, but the general manager wouldn’t allow it or make an exception. She knew I’m a marriott Bonvoy member and had already stayed at Marriott’s more than 44 nights this year alone. That wasn’t what I expected, and it left me with a worse impression.

There’s free parking, breakfast is served, and check-in is at 3 pm with checkout at 11. The hotel is right off I-85, with several restaurants only a 5-10 minute drive away. I was unsure about my booking from the outside, but inside it looked nice and updated. Mrs. Abby checked me in quickly for my weekend overnight and was professional and courteous. The room was clean, and wiping things down with Clorox wipes didn’t pick up any dirt. Hot water worked fine too.