Quality Inn West Fort Worth

There was no shower curtain, so how are you supposed to shower without soaking the floor? The rooms are very small, we had only one washcloth, and when we asked for extra towels, we were told the hotel had just three left. We checked in at 3 PM. When we got back at 11:30 that night, towels and sheets were still lying in the hallway. We were told that was housekeeping's problem. We also raised our concerns with the front desk, but as soon as we walked away, the woman there started complaining about us asking for more towels. She did the same thing to an elderly guest who had reported a door slamming all night, talking about her after she left.

I'm six months pregnant and was traveling with my children, aged 1.5 and 3.5. After our room was accidentally cancelled through the bank, we called right away to explain. They said they couldn't reverse the charges, and somehow there were no rooms left just minutes later. We ended up paying for two nights and had no room. I tried reaching the manager after being assured they were there. I left several voicemails and emails and called the front desk 15 times, but nobody responded. It was a horrible experience. I'll be filing a complaint and looking for further help.

The location worked really well for us: it felt like a safe area, away from the busier part of town but still close to the Stockyards and downtown Fort Worth. Our kids enjoyed the clean pool at night, and there were plenty of towels. Breakfast was good, with hot items kept stocked, which isn't always the case. We had a two-double-bed room that was clean and roomy enough for our family of four. The pillows were comfortable; the beds were just okay, but fine for the price. Check-in and checkout were quick and easy. Country Inn was a solid, budget-friendly choice for our family. It's not fancy, but everything worked and was in good condition, and the breakfast was good. Great value.

For $189, I expected more. The beds were broken down, and the toilet only flushed if we held the handle down, and even then it didn't always work. The pool was closed because it was supposedly “too cold,” even though other pools nearby were open. The woman at the front desk couldn't be bothered to get up and greet us.