Home2 Suites by Hilton Boston Franklin

The room was fine, the staff were good, and the location was great. The breakfast, though, shouldn't be called breakfast. Come on, that wasn't food. Don't you have a kitchen? Cook something real. My fault for booking a Home2 Suites, I guess.

The room was okay, though the energy-saving setup for the lights makes sense and still feels dumb. What really stood out was how kind and helpful the staff were. Laurie went above and beyond to move us from the third floor to a ground-floor room for our elderly pet, who has mobility issues. Everyone showed him so much care and concern. This hotel is at the top of my pet-friendly list.

The staff did a very nice job, and I’d absolutely stay here again. The location makes it quick and easy to get on and off the interstate, and we couldn't hear road noise. We did hear dogs barking at everything, little kids making lots of noise, and nearly every word from the TV in the next room. The constant barking was down to an irresponsible dog owner, in my view. A bark or two is fine, but several minutes of it isn't. There are energy-saving card holders for the lights and HVAC. It sounds like a good idea in theory, but in practice it's a bad fit, especially when digital keys are available.

The room was decent, and I’d stay here again if I needed to. Breakfast was okay, though I kind of wished I’d gone to the Hampton Inn next door since their hotel breakfasts are generally decent. I was puzzled that the room had a full fridge, dishwasher, plates, and cups, but no stovetop. I've stayed in extended-stay suites before, and they had one. We only stayed one night and didn't need it, but I wanted to mention it. Also, the lights only worked after I put a card in the wall holder. I used my license. I assume it’s meant to stop guests leaving the lights on when they go out.