Comfort Suites Fredericksburg North

Around 1 a.m., a woman across the hall started screaming angry swear words. I texted the “virtual concierge” and got no reply. I eventually called the front desk. A man answered without giving his name and told me I should have called the police myself, though he said he'd handle it. He claimed not to know about the virtual concierge, then I got a text saying the issue was handled while it was still going on. By about 3 a.m., my whole family was awake, and my kids were crying at the scary noises outside our room. I called the front desk again. The same man answered and scolded me so badly for calling that I hung up. Police arrived, several Sheriffs were in the hallway, they searched the room across from us, and someone was escorted off the property. I called Corporate Customer Service, and we decided to check out right away and file a complaint seeking a FULL refund. I was told we had to complete checkout to do that. Around 5 a.m., I quietly left my card at the desk and politely asked the attendant whether he was the man who'd scolded me on the phone and if I could have his name. He answered with blatant hostility again: “My name is Anthony and I am the one who got someone kicked out of this hotel by police for you, GET OUT RIGHT NOW or I will call the police on you too!!” He threatened me in front of my exhausted, already traumatized children. I said I'd contact customer service, and he threatened me with arrest a second time. Before all that, when we finally reached our suite after finding no one at the desk for check-in, the carpet and couch were heavily soiled, and the curtains and bed shams on both beds were visibly ripped. My daughter poured tap water into a clean cup, and brown sediment floated up. THAT WAS NOT THE ISSUE. I spoke with the hotel General Manager by phone afterward. They wouldn't refund the money we'd spent and could only offer to return our loyalty points. My family is considering legal action, and after this experience we'll never trust another Choice Hotel. We transferred to a Hilton for our second night and had none of these problems, even though it was sold out.