Palace Inn Hwy 6 North & Clay Rd

I’ve been a devoted Palace Inn customer for years and usually have nothing but praise for the chain, though I’d never stayed at this location before. After what happened here last night, I reported it. It was late, I was alone, and it was a terrible experience. I’d barely settled into my room when a staff member came and pounded on my door over a misunderstanding about the location’s policy. I know hotel staff knock, but this felt like the police were about to raid the place and take me in. I opened the door hesitantly, frightened. He yelled at me and gestured while I stood still, partly behind the door, saying there was a policy about whatever. Palace Inn locations can have different policies, and that’s understandable. His violent behavior toward a customer wasn’t. It was unacceptable after such a long day. My heart was pounding, and at one point I genuinely thought he was going to lay hands on me. Once I got my senses back, I said I’d report him and asked to handle things at the front desk. He backed up, said he didn’t want to argue and had no reason to, then walked to the front. I wasn’t arguing or trying to reason with him. He’d repeatedly yelled, “you need to get out of here now, no refund, get out or I’m calling the police,” but in the end he gave me a refund very quickly, after I said I’d report his behavior. I hope my report leads to something. Keeping someone who abuses his bit of power and can’t control himself reflects poorly on the company and drives clients away. I tried to get his name so I could post it here, but didn’t. He was an older Indian gentleman. The other Indian gentleman there was very nice and shorter than him, in case that helps anyone be wary. If the staff member had knocked, even pounded like hotel staff do, then explained the situation, I’d have gladly listened. We probably could’ve resolved it without me leaving. Instead, he went straight to aggression.