Hotel Willowbrook
About this property
Want to save money while travelling? It’s easy! Hotel "Hotel Willowbrook" is located in Houston. This hotel is located in 28 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Houston Methodist Willowbrook Hospital and Mountasia Houston.
Popular facilities
Good to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Breakfast
- Available
- Extra bed
- USD 10 per guest/night
- Reception
- 24/7
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Languages
- English, Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
Rooms
Reference price
1 / 5 Double room
- 2 guests
- full double bed
- Private bathroom
- coffee
- fridge
- hairdryer
- private-bathroom
- safe
- wi-fi
1 / 5 Double Mobility/Hearing Accessible room
- 2 guests
- full double bed
- Private bathroom
- coffee
- hairdryer
- private-bathroom
- safe
- wi-fi
1 / 6 Mobility/Hearing Accessible room
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- private-bathroom
- safe
- tv
1 / 6 Room
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- private-bathroom
- safe
- tv
Guest reviews
Recent reviews shared by hotel guests
The chef was amazing. He took his work seriously, checked that everyone was all right and enjoying the meal, and told us to go ahead with breakfast while he sorted out the mix-up. We had paid extra for the hot breakfast, but when we arrived they asked for a breakfast card we'd never been given at check-in, where we only got a key. I was told to wait with my plate in front of everyone while staff checked our room number with the front desk. It took about five minutes, and no one apologized once the mistake was clear. The rooms were elegant and clean, and it was very quiet, which suited a light sleeper like me. But the front desk staff were unfriendly and didn't smile, and the breakfast incident left me embarrassed. I like the hotel, but I won't return after that.
Disgusting, easily the worst hotel stay I've ever had, even compared with a Motel 6. The lobby at check-in was the only part that looked decent. From the start, they didn't have the room we booked, so our family of two adults and three kids was moved into a one-bed room instead of the two we needed. The walls and carpets were dusty and marked up in the rooms and hallways, and roaches kept appearing. I didn't feel safe using the fridge or microwave. There was a musty smell throughout, and it seemed to get worse on higher floors. The continental breakfast looked unappetizing and had few choices, with no protein. We'd booked for a month because of my husband's work travel, but six days in, the location was foreclosed and we had to leave. After this experience, I'll never stay at another Wyndham.
There's a continental breakfast every morning, and the staff are attentive and quick to deal with problems. The price is reasonable, and it's close to a shopping mall and just about any kind of restaurant you could want. Uber arrives promptly if you don't want to drive. This place checks all my boxes.
Customer service was excellent, and everything else was fine, but we couldn't enjoy our first time using a Jacuzzi because it wasn't working. We were told there would be one, and I tried to call ahead to confirm, but got no answer, callback, or message. If the Jacuzzi is advertised, it needs to be fixed.
In six years of booking hotels in the US, this was the worst one I've had. Check-in took painfully long, even though I'd checked in online ahead of time. Over my three-day stay, nobody cleaned the room. The AC kept getting clogged each night and stopped working completely. Breakfast was poor, the reception area was noisy, and the Wi-Fi didn't reach my room. I had to go to the breakfast area or walk ten minutes to the college for a signal. One elevator was damaged, and the other wasn't working properly. The carpet smelled strongly unpleasant even after I used air freshener. If you want somewhere clean and quiet, I'd avoid this place. It really needs new management. I
Amenities
Everything available at this property
General Services
40 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Smoke Free Property
- Heating
- Newspapers
- Express Check In/Check Out
- Room service
- Laundry
- Safe Deposit Box
- Dry Cleaning
- Telephone
- Sun Deck
- Family/Kid Friendly
- Personal protection equipment for staff
- Extra decontamination measures
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Key Collection
- Check In Hour
- Check Out Hour
- Laundry service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Lift access
- Clothes dryer
- Smoking area
- Highchairs
- Printer
- Hot tub
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
4 available- Parking
- Parking nearby
- Free Parking on Premises
- Car park
Meals
2 available- Breakfast
- Vending machine
Business Services
8 available- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Conference room
- Meeting room
- Fax
Recreation & Wellness
4 available- Spa tub
- Sauna
- Spa
- Spa centre
Pool and beach
5 available- Swimming pool
- Indoor Pool
- Children swimming pool
- Indoor freshwater pool
- Outdoor freshwater pool
Sports
5 available- Fitness facilities
- Golf course (within 3 km)
- Gym
- Fitness
- Golf practice facility
Pets
1 available- Pets Not Allowed
Room Amenities
6 available- Non Smoking Rooms
- Family room
- Hairdryer
- Shower/Bathtub
- Shower
- Alarm clock
Languages
2 available- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
4.7 km
14.5 km
9.6 km
2 m 1 min walk
Attractions
20- K1 Speed Houston9.6 km
- National Museum of Funeral History12.5 km
- Geronimo Adventure Park13.0 km
- Theis Attaway Nature Center15.0 km
- Terry Hershey Park20.5 km
Restaurants
20- Tah Investments Llc2 m 1 min walk
- Pappas Bar-B-Q670 m 8 min walk
- Texas Land & Cattle751 m 9 min walk
- Raj Bhavan811 m 10 min walk
- Smashburger821 m 10 min walk
Transit
20- Dan Jones International AirportAirport14.5 km
- George Bush Intercontinental Airport - HoustonAirport21.6 km
- MetroBus4.7 km
- MetroBus5.2 km
- Seton Lake Park & RideBus6.2 km
Stay rules
Important conditions for your stay
Fees and optional services
Extra beds
Extra bed (1 available) - Extra charge may apply
Deposit
Deposit required
Hotel information
- Total rooms
- 83
- Floors
- 4
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
