Baymont by Wyndham Indianapolis South

The night shift man was very pleasant and did his best to accommodate me. I was already feeling so sick that I had to stop, though I hadn’t planned on staying, and it was very late or early when I checked in. He gave me a 1 p.m. checkout. I woke up at some point with a high fever to what I thought was housekeeping pounding on the door. I called out that checkout was at 1. A woman spoke loudly and started banging again. I stumbled to the door, still undressed, and told her I was sick, had paid through 1, and wasn’t going to open it. She accused me of smoking in the room and demanded I open up. I told her I don’t smoke and had been asleep until she started pounding. I said I’d call the police if she kept harassing me. Once dressed and ready to leave, I called the desk and asked if she had been at my door. She said yes. I told her I was leaving and invited her to come see that I hadn’t smoked. After all that, she replied, “Oh no, no, no, it wasn’t you!” I was in disbelief. I checked out, got my receipt, and asked if she had put the stay on my Wyndham rewards. She said yes, but I seriously doubt it. An hour after I left, another $59 appeared on my account. When I called, she said it was for smoking in the room, and that she’d charged only $50 instead of $200. I was too sick to deal with it any further.

I liked the breakfast and appreciated the plenty of grab bars in the bathroom, but the accessible setup felt like someone had checked off a list without considering how a disabled guest would actually use it. The shower chair was broken and dangerous: the tub was too small for it, its front legs had been forced backward, and it slid violently forward when someone sat on it. The control for the hand shower was placed very high, and the shower itself was fixed to the wall, so you could wash only one side of your body. The standard bathroom tile was extremely slippery when wet. My dad couldn’t shower independently, or even with the curtain closed. Helping him stay upright while he turned in the slick tub and got out was frightening. He can stand and walk for short periods, and we were lucky he didn’t get dizzy this time, since he’s prone to drops in blood pressure. Someone who can’t stand at all wouldn’t be able to use this bathroom. This was probably my last try at a Baymont chain hotel. I’d had an unsuccessful stay at one on the west side before, and this one didn’t work out either. We specifically booked a two bed room with a handicapped bathroom. To make sure we got the two beds after another Baymont gave our room away before, we booked through the phone service. That cost more than the website and didn’t include the website’s cancellation protection. We did finally get the accessible room.

Arsh at the front desk made check-in quick and easy, greeted me warmly, and even offered local recommendations. She was professional, friendly, and seemed to genuinely care about guests. The rest of the staff were polite too. Breakfast was fresh, parking was easy, and the room was clean, cozy, and well prepared. The location right off the highway was convenient, yet the room stayed quiet and comfortable. For the price, it’s great value, and the service felt like a higher-end hotel. I had a wonderful stay from start to finish.

My cousin and I made a phone reservation for one room for November 7 at 3:00 p.m. When we arrived to check in, we were told there were no rooms available. We got no room number or key card and couldn’t stay at all, so we went to the Quality Inn instead. I’ve now seen a $110 charge on my card. When I called to ask why I was charged for a stay that never happened, the woman couldn’t explain it and told us to call when the manager was available. I called back and explained it to him. He was very unprofessional and said the system showed rooms available. Then why did the employee tell us there were none? They still won’t refund the $110. The manager said they would charge me if I didn’t cancel within 24 hours. Nobody told me that, and I wasn’t trying to cancel. We were told there was no room, so we went somewhere else. They had my card on file and charged me anyway. I don’t know what else to do. I never stayed there.