Westover Arms Hotel

The biggest problem was how management treated us. My colleague went to the desk politely to report the hygiene issues and ask for a partial credit. The manager responded, "So what do you want?" He refused the credit and told us, "You won't get that, do a chargeback." My colleague calmly said it didn't have to come to that, but the manager snapped, yelled, "Get off my property!" and kicked him out at 9:00 AM. I've never dealt with such aggressive, appalling service. Avoid the Westover Arms Hotel. The room was filthy when we arrived, with hair in both the bed and bathtub. The experience was unacceptable from start to finish.

The room was spacious, with a large fridge and ice maker, though its water dispenser was broken. The front desk usually picked up the phone, but never called back when I left a message. They earned a point from me for printing our cruise luggage tags, taking my rating from two stars to three. Sleep and a chance to relax matter most to me in a hotel, and the street-facing third-floor room made that hard. The single-pane windows and cheap one-inch blinds let in light and noise. The honking was ridiculous, and the room got bright as soon as the sun came up. It might be less of an issue in a rear-facing room. We planned to return after the cruise, but I canceled the room for the following week. The TV was nearly useless. I wanted some background sound to cover the outside noise, but the satellite picture pixelated every few seconds. After I asked them to reset the modem, the Wi-Fi was decent. Network TV or streaming would help. The worker who came up only said that's what satellite does, but it shouldn't do that on a clear night. A coffee maker was already in the room, so it would've been nice to have coffee there after a terrible night's sleep.

I thought checkout was at 12 instead of 11, and the hotel was empty. The female receptionist came screaming into my room, snapping her fingers and making a huge scene. She said, “who do you think you are,” and called the POLICE. The officers seemed shocked by how the receptionist acted. She was so angry that I don't think she should work in a hotel. The service was horrible, and I'll try to sue the hotel.

The room had a full kitchen, plus a washer and dryer. Even the fridge had an ice maker. Great hotel and location.