Global Luxury Suites Downtown Miami

Our trip was ruined by this place. My wife and I arrived at an apartment with no air conditioning, a smell of animal urine, and pet hair all over the furniture. We’d end up covered in hair whenever we sat down. Bring a lint roller. We called several times, and they kept saying they’d fix things, but nothing happened. On the second day, after more calls and assurances that someone would contact me, I got an email saying the cleaning crew was coming. They never showed up. We spent most of our short business trip out of the apartment and couldn’t enjoy it. It was so hot we sweated every night. Customer service was poor throughout. They said they’d refund us or give us a couple of days at a location of our choice, but neither happened. We’re taking the loss and warning others. They appear on third-party travel sites, but this is essentially an Airbnb, not a hotel. They sublet apartments, with no daily cleaning, concierge, or anything like what you’d expect at a hotel. They also expect guests to clean and take out the trash or face a charge. It was the worst situation I’ve experienced. This was a company booking. I work for a billion-dollar company and told our booking team about the awful experience. They removed this place from our preferred list.