Residence Inn By Marriott Mobile

Our one-bedroom suite booking turned into a studio. The room also looked worn, with a window that seemed to have been sprayed or painted over. Breakfast wasn’t appealing to us, so we went elsewhere to eat. My biggest concern was the door security. The deadbolt didn’t work, and the other safety latch was ineffective because there was a large gap around the frame. The hotel was clean, and the staff seemed to be working hard, especially for an older property, but maintenance and the overall experience need attention. I’m leaving this so other travelers and families can make an informed choice about where to spend their money. Better maintenance and room quality could make this a much better stay.

The WiFi kept dropping its already poor connection, so it was basically unusable. The air conditioner made a very loud bang whenever it turned on, day or night, and the dishwasher leaked onto the floor. The place felt extremely dated and the room hadn’t been properly cleaned. My feet turned black from the filthy carpet. There was mold on the bathroom ceiling in room 209 and rust on the tub. The toilets needed two or three flushes. I also found an adult toy charger beside the bed, and there were stains on the beds, walls, doors, and other surfaces. The bedroom doorknob was almost completely broken off. The main room door didn’t close all the way, and its deadbolt didn’t work. The room was incredibly dark and underwhelming.

Breakfast was the one good part, with lots of variety and food that was well prepared. The rest of the stay was disappointing. We chose the hotel for the indoor pool, then found out it had been closed for at least a week. Nobody I spoke with knew when it would reopen. The room was mostly clean, though there was a little mold in the shower. Internet came in five-minute bursts followed by ten to fifteen minutes without service, so it was completely unreliable and useless. I won’t return and can’t recommend the place. Thumbs down.

The staff were friendly, but helpless. This was easily our worst Marriott experience, and as a Titanium Elite member, I’m thoroughly disappointed and disgusted. The hotel is severely outdated, and the cleanliness was beyond disappointing. Our dishes and bathrooms were dirty, and we had to use our own blankets. We went through several cans of Lysol trying to get rid of the odor. The HVAC unit was so loud it shook the room whenever it kicked on, and we couldn’t sleep. Then our toilet overflowed, leaving water all over the bathroom floor. Maintenance came quickly, but housekeeping never showed up. My kids and I had to use towels to clean up. At the front desk, the man told me, “There is nothing I can do,” then handed me two plastic bags and told me to put the dirty towels in them and clean the bathroom. The basketball court was in terrible shape, with the rim hanging on by two screws. That’s a huge safety hazard, and I’m shocked it’s in that condition. Because of Mardi Gras, nowhere else had availability. We spend thousands of dollars with Marriott every year, but this stay felt like paying to be a prisoner. I’m appalled that Marriott represents this hotel. I gave it one star only because I had to put something. This reflects the hotel management.