MainStay Suites

The outside locks don't work, and there's no maid service, even when you ask. They didn't have towels at the front desk either. What hotel runs out of towels? The place is dirty, moldy, and rusty. I'll be more careful about staying at Marriotts in the future.

We stayed here for a couple of months while our home renovations were being finished, and the veteran staff had called us some of their “best guests ever.” The room itself was fine, and everyone from maintenance and housekeeping to the other management staff had been friendly and professional. Then the new general manager, Audrey Palmer, showed up at our door, banging like the police and demanding to come in for an inspection “RIGHT NOW!” My fiancée and kids were inside. She said corporate had instructed her to do it. My fiancée let her in. At first she seemed to back off and said she'd return shortly, then came back minutes later and did the inspection. While there, she was disrespectful and unprofessional with staff, including making inappropriate comments about a coworker. It was a very traumatizing experience, and we felt treated like suspects in a major crime after weeks of pleasant interactions and spending so much money there. It felt discriminatory and like an invasion of our privacy. It started with a call from staff claiming we owed over a thousand dollars. I knew that wasn't right because we'd been paying weekly. Before I could get back to the hotel to clear up the mistake, Audrey came to our room. When I eventually went to the front desk to discuss the account error, at least two other guests were already waiting with their own complaints about management. Sad. If this toxic behavior continues, she'll drive away repeat guests as well as coworkers, and the hotel could end up closing like other poorly run businesses. I won't recommend it to friends or family while this person is running it.

Front desk lady Katrina was rude and horrible. The place was so disgusting that I checked in and then right back out. There was no way I could stay in that filth with my children. My skin is crawling just thinking about it. I'd sleep in my car before staying here, even if it were the last place on Earth. This dump deserves minus ten stars!

Most of the staff were pleasant, which was nice. But the room and building need some general and preventive maintenance. The furnishings showed wear all over: chipped countertop, cracked wood on the desk, a damaged lampshade, and age and rust on the bathroom metal. My room smelled musty and damp. Running the A/C on “dry” helped a little, but not much. The main issue was the door. It wouldn't shut all the way on its own and caught on the frame. I told staff, and someone from housekeeping came to look. When I pointed it out, they basically said, “oh yeah, it always does that.” That felt like a pattern for the hotel. Lower your expectations a bit, this place has a few issues.