Microtel Inn And Suites By Wyndh Morgantown West Virginia

We used points for a free night on December 28, 2019, while heading home. The kitchenette and room layout worked well, and everything else was fine. But the shower curtain smelled strongly of fresh mildew, so it seemed not to have been replaced, and there was trash in the bin from the previous guest. It looked like a family-run hotel where the father was trying to get his daughter to clean some rooms, but the cleaning wasn't up to standard. After that experience and a few other reviews, we won't return. The owner should hire proper cleaning staff.

Breakfast was terrible and nothing like the way it was advertised. The bigger problem, though, was the staff and the extra $265 they charged on top of my $80 room stay. Two days later I called general manager Jordan to ask about it, and he said the room smelled of smoke. That was the only evidence he and his staff had, and I've never felt so insulted. I had cleaned the room before checkout, leaving housekeeping only the sheets to change, so being charged nearly $300 when I hadn't done anything wrong felt outrageous. Jordan was rude on the phone, and the service at the hotel wasn't any better. I don't recommend staying here if you don't want to feel profiled and overcharged. You're better off going to the Holiday Inn Express.

The staff were great, but at $120 a night, the hotel felt worn and was missing some of the amenities you'd expect at a Microtel. I drove past twice because the sign needs replacing and doesn't make it clear they bought the hotel from Best Western. For $30 more, the Hampton is well worth choosing instead.

The staff at check-in and in the morning were friendly, sociable, and professional. The room was free of cigarette smell and had been cleaned, though the surfaces still felt as if they hadn't been wiped down to the actual surface. The mirrors and window showed wiping swirls rather than a clear finish. The room could use a remodel: worn carpet, heavily nicked and marked furniture, and some cracked outlets. There are handy places nearby, including Bob Evans, Burger King, and a mall with Sears, JC Penney, Lowe's, and a multi-plex movie theatre. I-79 is less than half a mile away. The stay was good, but as I've seen before, Microtel cleaning nearly gets there and then misses the little details.