Hotel Edison

I’m writing for my parents, who stayed at your hotel this week. They don’t speak English and had a wonderful stay overall, but the last incident was awful. They loved the hotel and had been treated very well until then. They needed help finding out where the shuttle would pick them up, since they understood it was supposed to collect them at the hotel. My mother was pleading with the front desk to take the call she was on because she couldn’t follow it properly. Marco, who speaks Spanish and French, told them he wouldn’t help unless they asked him to call a taxi. They were trying to manage in English with the little they know. Not everyone has had the chance to learn English. After 15 minutes of stress, a French-speaking security guard helped them. How can you make guests feel so uncomfortable when they’re asking for help at the front desk? I won’t recommend the hotel if nothing is done about this person. They’re clients, and they deserved assistance.

The rooms were spacious and comfortable, but that’s about all I can praise. We had booked breakfast, only to find it meant a grab-and-go meal from a local cafe, with a paid upgrade to dine in. That should have been clear when booking. The extra facility fees charged on arrival should be included in the room price too. Both felt like ways to get more money out of visitors.

The location, just around from Time Square, is brilliant, and the rooms were clean and comfortable, though dated. I came with 10 others for a birthday and we stayed four days. Reception and security staff were mostly polite. My room was very noisy because of air conditioning Units outside, so I asked to move. The replacement was no better. My main complaint, though, was the luggage handler. I was standing with my bags waiting my turn, and he told me I needed to communicate better. I said it was obvious I was waiting for him or another handler to take my cases to the luggage store. He got even ruder and more obnoxious. He shouldn’t be dealing with hotel guests.

The staff were so warm, attentive, and full of personality, and the included breakfast was better than some of the restaurants I tried in the city. My room was quiet and had an amazing view, and the location was perfect for exploring all day. Walking into the hotel felt like stepping back in time, and I didn’t want to leave. Thanks for looking after us, I’m looking forward to coming back ❤️👌