Baymont by Wyndham Oklahoma City/Quail Springs

I booked this place for my daughter’s 12th birthday sleepover, and it looked nothing like what I expected from the online listing. There was a strong weed smell as soon as we entered, which wasn’t right for a 12-year-old’s birthday. We tried to give it a chance and went upstairs, but the smell after we got off the elevator was overpowering. The room was frightening: patched holes in the walls, nails sticking out of the bathroom door, and bedbugs on the bed. We ran downstairs to ask for a refund. The front office staff weren’t nice and asked if we wanted another room. I refused because if one room had bedbugs that bad, I thought the whole place must be crawling with them. She said she’d refund the $50 deposit and told me to call Monday about the amount for the night, and ask for a manager. I called Monday, but the manager wouldn’t speak to me. On Tuesday I finally reached “a manager,” who said she wouldn’t refund my money because they’d offered another room. The customer service was a joke and completely unethical. I’ve attached pictures of the bedbugs. They were huge, which made me think the place was infested, yet I couldn’t get my money back. I’m posting this everywhere because this just isn’t right.

We chose this hotel for a three-night family trip and booked two rooms, even though it was much farther from our family than other options, because of the free breakfast and hot tub. Those reasons for driving out there ended up being no good to us: the pool and hot tub were dirty and looked like they didn’t have enough chlorine cleaner. In the second room, there was a strong smell of smoking masked over in a non-smoking room. We reported it and got a replacement, but that room hadn’t been cleaned. The third room was okay, though it was on another floor from our companions and its key card stopped working the next morning. The hair dryer didn’t work either. The young woman helping us was very courteous and apologetic, which we appreciated, but the whole thing was still difficult. The first room had chipped paint all over the bathroom mirror and bolts that kept the windows from opening. The third-floor ice machine was broken too. My husband works in maintenance and noticed many other safety violations around the property. Breakfast was skimpy both mornings. The first time, the eggs and biscuits were gone, with one cereal choice, small yogurts, watered-down apple juice, and a working waffle machine. We came earlier the next morning and found the same lack of options, and half the toaster didn’t work. Both mornings we saw people we later noticed working at the hotel in uniforms eating two full plates in the guest breakfast area. This was a big disappointment for our first stay with the Wyndham brands.

We were unsure about booking after the last few reviews, but I’m very happy we took a chance. The hotel is older, and the shower stall shows it, but it was clean, which matters more to me than looking brand new. The first room had a badly slanted floor, and the attendant immediately moved us when we asked. Common areas were clean and smelled fresh. The pool and hot tub were open and in good shape, with plenty of space to sit around and visit if you don’t want to swim. The location is excellent, with Target, Sam's, WalMart, shops, and plenty of restaurants within a mile. Coffee was always available, and breakfast each morning was hot with lots of choices. This wasn’t a brand-new hotel, but it also wasn’t the mess described in other reviews. For the price, it was a bargain, and we’ll definitely return. Thanks for a good stay, Baymont!! See you soon. 😁

Three different employees were extremely rude. Our remote stopped working, so we asked for batteries, and the employee responded by asking when we were checking out. The hot tub was green 🤢, and people were allowed to leave dirty clothes around the pool. When we asked for towels, they gave us small hand towels. Roaches were everywhere, on the walls and all over the bathroom, and the sheets were stained. The toilet kept messing up too. They kept our deposit because they claimed our room smelled bad, even though there was no smoking. The front desk lady said they don’t allow Lysol. They said we tried to cover up the smell but never checked. I’ve never heard of that. I’ve had a better experience at the Super 8. 0/10, will not book again!