La Quinta Inn Omaha West

The online checkout was nice, and our second room was much better: cleaner, with no smoke smell, on the other side of the hotel. We had to ask to move after our first night because the room in the smoking section smelled so bad, with dirty walls and a dirty bathtub. There was a roach that first night too. The coffee maker in the new room didn't work, so no morning coffee. We chose the hotel partly because it advertised a hot buffet, but breakfast was a brown bag with an orange, a Nature Valley bar, and BelVita cookies. There was no phone to call the front desk, no do-not-disturb sign, and as far as we could tell, no housekeeping. Our key card stopped working on the last night even though we were booked through the next day, so we had to go to the desk to reactivate it. I wouldn't recommend staying here if another hotel is available at a similar rate, or even for a bit more. Make sure you get the room you paid for and don't settle for one you didn't want.

The lobby has a new look, and it's beautiful and elegant. It seems like management has been working toward a more upscale feel, with faster check-ins and prompt attention to customer needs. The fresh, clean scent in the hallways and our room was nice, and the beds were comfortable, just like home. The cable package could be better, with more tiers and family-friendly channels. It's a quiet, convenient location and good value. I'd stay again. Thank you to the staff at La Quinta Inn. Pawloski Family.

Housekeeping staff were great, and the manager was trying to make the best of a bad situation. But this hotel is under renovation and had absolutely nothing to offer Platinum members. For my entire 7-day stay, breakfast was a granola bar, a tangerine, cookies, and mini muffins, despite the website still saying “hot buffet breakfast.” That's not acceptable. Only the second-floor ice machine worked, which I couldn't reach because I'm physically disabled. The man working the first night got me ice, but after that I was out of luck. The vending machines looked like they hadn't been stocked in three months or more. The whole hotel smelled like burnt onions and marijuana, and on the next-to-last night I found four cockroaches in my room. For a $360 stay, the only compensation offered was 5000 points. Not acceptable at all. I expect a call from upper management at WYNDHAM, not just the hotel management.

I've stayed at this hotel for over three years, and it's always clean, quiet, peaceful, and safe. It's close to everything, which is really convenient. Deeps, Kristi, and Ravi consistently give the best customer service: they're friendly, informative, and very helpful. That's why I'll keep being loyal to this account. They deserve recognition. Thank you, from Mr.Guerrero.