La Quinta Inn by Wyndham Orlando Airport West

We left and went to the airport to get some rest before our morning flight. The room was so bad we didn't unpack at all. It smelled awful, the floor was sticky and hadn't been vacuumed, there was hair on the towels, stains on the sheets, black mold on the bathroom walls, and furniture with chewed-looking corners. The desk apologized when I explained why we were checking out and said he'd tell housekeeping. He asked if the TV worked because he'd put in an order for it, but we hadn't even turned it on. The elevator was out, and our room was at the far end of the third floor. We had to carry four suitcases and three large carry-ons upstairs. Our Uber arrived while we were still getting the luggage up, and we rushed off to Magic Kingdom already behind schedule. I was nervous about leaving our things, but we had no choice. Thankfully, they were still there when we returned from the park. This place needs to be shut down.

I picked this hotel for a stress-free layover because it advertised a free airport shuttle. At check-in, the front desk said there was no shuttle at all, which disrupted our travel and left us with extra expenses. The property denies offering the service even though Wyndham Customer Care confirmed by email that it did. That disconnect between the company and this location made the whole experience a nightmare. Before arriving, I emailed the hotel three times, on Nov 12, 24, and 27, to arrange the shuttle. I got no reply. When I asked about it, staff blamed an “unknown technical issue” for the missing emails. I’m an international traveler, and a hotel that doesn't monitor its main contact email is unacceptable. If you need airport convenience, look elsewhere. They don't honor the services they advertise.

The elevator was boarded up and out of service, even though my room was on the third floor. The beds were awful too: one mattress was completely flat, and the other was lumpy and notoriously uncomfortable. I paid $74 for the night, but sleeping in my vehicle by the road would have been a cleaner choice. The hallways had a sickening wet-dog odor as soon as you walked in. My room was filthy, with trash under the beds, stained walls, and a bathtub and refrigerator that were visibly dirty. As a frequent Hilton and Marriott member, I'm used to certain standards of cleanliness. I remember when La Quinta hotels were nice, and I'm surprised this location can still rent rooms in this condition. Don't stay here.

The room was filthy, and there was crud all over the light switches. The bathtub looked like someone had been murdered in it, so I was scared to shower and didn't. Breakfast was a joke too. This place is a dump. If I owned it, I'd bulldoze it and start over. I'd love a refund, though I know that's probably not happening. Hope this helps the next person thinking of staying here.