Vanessa K.
After driving from Connecticut to Richmond Virgina overnight, I arrived at 6:30 am, but check-in wasn't until 4 pm. When I finally saw the room, it was in deplorable shape: roaches, a nonworking air conditioner with its cover missing, and a dirty bathtub. There were garbage cans in the pool, and I was told it wouldn't be working until the end of summer. While I was at the front desk, a large bug crawled across the wall, so I handed the employee my shoe to kill it and asked for a refund. I was promised a full refund, but the bill later charged me for the whole stay, even though I was there for no more than 10 minutes. I have pictures if you'd like to see how horrible this place is. Don't book this dirty, sleazy motel.

