Hampton Inn & Suites Salt Lake City-University/Foothill Dr

The staff are always helpful, and Felix has been especially kind on both of my last two stays. I stay here when visiting my son at the U, and the hotel is very close to campus in a safe neighborhood. The rooms aren’t fancy, but they’re clean, comfortable, and just right.

The room itself was okay, and the staff and breakfast were good. The location also worked well for our schedule. But I checked in late and ended up paying twice the amount I’d been quoted when I booked by phone. I’m still not sure where the price mix-up happened, and the room wasn’t worth that cost. The electronic key also locked me out throughout all three days, so I had to get it replaced more than ten times. Not impressed.

My dad is in the hospital, and this is a difficult time already. My mother is handicapped and can’t sleep in a bed, so I’d requested the first-floor room we stayed in about a week earlier. We liked it, especially the comfortable chair where she can sleep. At check-in they put us on the second floor. I told them about her needs, and I’m very disappointed. I had confirmed the first-floor request several times. They should have told me if that room wasn’t available.

We would’ve given it five stars if the room had been clean when we arrived. That was disappointing. The room itself was spacious, the couch bed looked brand new, and it was very quiet. Breakfast was the usual Hampton spread, and our front desk interactions were pleasant and helpful. The location was good too.