Rodeway Inn

We came to town for my wife’s father’s funeral and booked this motel after looking for an available room. At check-in, we asked about a non-smoking room. The clerk said one was available for an extra $30, then warned us that once we entered the room, we couldn’t change it. That felt odd, but we agreed. The room smelled strongly like urine, as if it had soaked into the carpet and never been cleaned. We asked the front desk to have housekeeping come, but no one showed up. Looking around, we found broken, loose bathroom tile, flies, and unsealed patches on the walls. We didn’t feel comfortable sleeping on the bed without checking beneath the sheets. Under them were several disgusting stains, including what looked like urine, cigarette burns, and menstrual stains. We brought the problems to the clerk or manager and asked for a different bed or room. Both requests were refused. We were told they don’t move guests to other rooms, had no spare beds, and don’t give refunds. We had to clean the room ourselves and buy inflatable beds so we could get some sleep before the funeral. This was completely unacceptable, and we took pictures of everything. I also saw staff using shopping carts that appeared to be stolen as cleaning carts.

We only booked because a power outage left us needing somewhere to sleep, and this was one of the few places with a room. The desk clerk said only a suite was available, and charged the adult rate for my 14 year old son. She let me look before accepting it, which was kind, but we were desperate and the room seemed good enough at first for the kids and my disabled husband. After we checked in, we pulled back the sheets and found hair and strange stains or dirt marks all over them. We didn’t see any bugs when we inspected the sheets, but later my son got into bed and said something was biting his foot and leg. In the bathroom, the shower floor was dirty with hair and other debris. The towel folded above the shower curtain had stains and may have already been used. We didn’t want to risk bringing anything home, so we decided to leave. I complained to the same woman at the desk and explained what we’d found. She said I had looked at the room before taking it and wouldn’t give a full refund. I told her I hadn’t thought I needed to pull back the sheets, shower curtain, or towel to check for dirt and hair. She offered 20% back, and I took it. I’m contacting the BBB so they can look into this motel. Staying in the car would have been cleaner, and we might not have been itching.

I decided not to book after the front desk clerk yelled at me and called me a B**tch. I yelled back and threw the bell at the wall. I’ll never stay here. Earlier, I’d heard her speaking rudely to someone on the phone. When I asked what was wrong, she said customers can be stupid. Then I told her I wanted to book online because the price was cheaper. She said the room I’d seen was no longer available, but when I asked which room she meant, she asked me which one I’d seen. That made no sense, and she got rude with me. I told her she was being mean and unprofessional, and that I wouldn’t book. The customer service was horrible. There were only about three cars in the driveway when I arrived around 10 p.m., which didn’t surprise me.

I stayed there twice during the pandemic, and both visits meant changing rooms. There were holes and water damage, and the sheets and towels had burns or stains. My fiancé was bitten by mosquitoes inside our room, and the rooms were poorly cleaned. I’ll be contacting the Department of Health. Do not stay here.