Graduate by Hilton Tucson

I spent a week here for work meetings, and the food set out for our breakfasts and dinners looked and tasted fantastic. The service at the front door and desk was fantastic and friendly, as were the waiters who set up the meeting meals. The Rooftop bar bartenders were great and very friendly too. Keep up the good work!

The other staff were amazing, but the valet worker was extremely lazy. He offered no help, led us into the parking area, and never mentioned the $75 DAILY parking charge. He sat on his phone practically the whole time. I don’t want to write a review aimed at staff, but that was disappointing.

The room was spotless, the gym was easy to find and had all the essentials, and breakfast was surprisingly good. The rooftop pool was beautiful too. Jajuan at the front desk was kind, helpful, and professional. Diego at the valet was on it, and kelsey was just as amazing. Essential was a sweetheart and really helpful. Amazing hotel, I’ll be back when I’m in Tuscon.

I want my refund for the room-rate overcharge, and I’m escalating this to the general manager. I’ll update this post as things develop. I’m not letting it go. I booked a five-night stay several months ahead and am a gold hilton honors member. I used benefits and points for three nights. For the last two, I was charged double the room rate because the hotel claimed my fiancé hadn’t shown government ID for the government rate. He showed it twice. He wasn’t with me at checkout because he was back on the base, and they said they had to charge the “rack” rate because there was no ID. My card was initially pre-authorized for $589 to cover those two nights, but then they said I owed $1,180 for not presenting ID, double the rate I’d been quoted. It seems to me they’re charging for all five nights to make back the points used. I think it’s a scam, and the staff were in on it: they asked for his ID, I sent him down to show them, then they asked again the next day and he showed them again. After that, they claimed they’d never seen it. I spoke with the hotel, and they were less than honest about the situation, saying I was the only person in the room and he’d never been there.