Yellowstone Country Inn

I want to explain why I’m leaving such a poor review. I was on vacation, alternating dispersed camping with hotel stays. Using the “USFS & BLM CG” app, I drove to a dispersed camping site and found a no overnight camping sign. It was too late to try another site, so I searched Google Maps for pet-friendly lodging and chose “Wander Camp.” When I arrived, I was told another customer hadn’t left, so there was no room. “Wander Camp” politely refunded my reservation. I searched again and found Yellowstone Country Inn, listed as pet-friendly on Google Maps. I booked through “Hotels In America” for $198.98, and the reservation was confirmed when I arrived. It was late, and I was hungry, tired, and already frustrated from the effort of finding somewhere to stay. I took my luggage and pup to the room, then walked out to get food. Back in the room, the TV wouldn’t turn on. The showerhead was low, as in many motels, and at 6’4” I had to stoop. The water flow was very poor. At the sink, the cold-water faucet turned on and off, but the valve leaked noticeably when it was on. The bed was clean and comfortable, and the room was neat, though it needed repairs. The ice machine gave me four cubes and then stopped, apparently empty. I told the clerk about the room and ice machine issues when I checked out. The bigger problem came when I checked my card. Along with the $198.98 booking charge, Yellowstone Country Inn had charged another $250. I called to ask about the extra charge, which was $51.02 higher than my additional booking. They said the property wasn’t pet-friendly, and that the charge covered a pet fee and damages. Google Maps still listed the inn as pet-friendly, while its website said only service animals were permitted. No one asked whether my pup was a service dog before charging me. The damage was already there before I arrived, but I was charged for it too. If the manager makes the extra $250 charge right, I’ll update this review. My advice is to inspect the room carefully and report any problems right away, so you don’t get charged for damage that was already there.