Garden Court Milpark

I’ve been waiting for my refund since August, and now it’s the end of November with no resolution. Whenever I call, I’m stuck on the phone for nearly 30 minutes, told someone will call back, and then nobody does. Staff have been rude and dismissive, with no interest in helping me get what I’m owed. They’re quick to enforce rules on guests but show no urgency or responsibility when it comes to refunds. The lack of professionalism, accountability and basic customer service is unacceptable. I wouldn’t recommend this place until it improves its service and honours its obligations.

Food and cleanliness both get 10/10 from me, and the staff are friendly and welcoming. They don’t nag visitors, so you can feel comfortable and free. The issue is the awful smell coming from the sinks and shower pipes. They need to sort out the plumbing, and at least add room or bathroom fragrance or diffusers.

I asked for help at 3 pm, but nobody came until I called again at 9 that night. The maintenance man treated me horribly when I told him the safe and bathtub weren’t working, then had me run around with him looking for a room. The service overall was poor, and even security swore at us. You’ll feel like they’re doing you a favour if you book here, so don’t.

The food was great, and our room was clean. The cleaning staff were very friendly, and Promise was friendly too. But restaurant service was really bad and unfriendly. People smoked in their rooms, which was unpleasant, and the smell kept drifting through. The food is good if you can look past the service.