The Sebel Brisbane

From the moment I walked in, the citrus scent made me feel looked after. The towels, bedding, and kitchenware were spotless and well maintained, parking was easy with plenty of spaces, and the staff provided outstanding service. Mr Chen’s thoughtfulness and attention to detail stood out, though I’m not sure what his exact position is. The hotel was perfect for location and cleanliness too. I’d happily stay again and highly recommend it.

The pool and gym were shut for renovations, and nobody told us when we booked. The air-conditioning in our room also didn’t work properly. The staff were courteous and very helpful, though, and the location was good with a really nice bar.

The staff I met were all friendly and smiley, and the room was quiet with a comfy bed. I didn’t hear other guests coming back late or leaving early. The little pastries and complimentary water were lovely, and the snack selection was on point. I only wish I’d spotted the noodles at 1am! I had a function from noon into the evening and expected to leave my bags with the concierge and check in later. My room was ready early, and I was surprised with an upgrade. It was easy to get to, parking was good and reasonably priced, and the location was central. One of my best hotel experiences in Brisbane.

The staff were lovely and easy to deal with, The Croft restaurant on site had delicious food and amazing staff, and the pool was great, especially the small heated pool for our toddler. The location was amazing for shopping, river foot bridges, and the botanical gardens. The rooms are spacious, though tired. We had an interconnecting room, a two-bedroom apartment. The first room needed a proper clean: there was dust around the skirtings, TV cabinet, and surfaces, and it looked like it hadn’t been properly cleaned in months. With a toddler who gets into every nook and cranny, I asked reception to send cleaners back. They only did a couple of spots, so I raised it again and they returned. We still weren’t happy with the cleanliness for the rate we paid, so they moved us. The new room was much cleaner, but the air-con in the main room didn’t work properly and it was far too hot with 30-degree weather outside. I didn’t mention it because we’d already been moved and didn’t want to move again. Given the price and cleanliness, I wouldn’t stay again. I’ve stayed at many Sebel’s before, and these rooms weren’t up to scratch.