The Branksome Hotel And Residences

The apartments were exceptionally spacious, clean and quiet, and the location near the airport was very convenient. Most of the stay was lovely, but communication could have been more courteous and helpful. At check-in, one staff member questioned us in a way that felt judgmental because only two of the three people on our booking had arrived. The third person was still flying into Sydney. We also weren't told what parking would cost. Those lapses left a sour note.

The rooms were spacious and had great features, and the food was very good. Still, serving frozen imported prawns in Sydney was disappointing. Housekeeping let the rooms down: two guests had to share one face washer and one bathrobe, the shower conditioner was empty, and there was only one and a quarter rolls of toilet paper. The powered blackout blinds didn't work, and there was black mould in the shower. There are lots of cafes nearby, though the train line next door was very noticeable.

The pool was amazing, and I loved having the sauna and a great gym too. The hotel was clean, modern and comfortable, just what my kids and I needed to unwind. The staff made us feel welcome as soon as we arrived, and were exceptionally friendly and helpful. The food and room service were excellent, tasty and fresh, and always arrived on time. I'll definitely return and recommend Branksome Hotel to friends and family. 🫶

Qantas put us up here last month after our flight was cancelled. The 24-hour delay was frustrating at the start of our big holiday, but staying here turned it into a wonderful experience. We really enjoyed it. Thank you, Qantas, for choosing such a high-quality place when weather disrupts air travel.