Nikola V.
I canceled this booking one day after buying it, within 24 hours, and well before the stay. I want the full amount returned to my original payment method, not a voucher, credit, or date change. The booking was for Motel Lavapiés – Calle de la Fé, 10, Madrid, 28012 Spain, from 31 October 2025 to 16 November 2025. I paid €1,170.01 on 30 September 2025. Since the room could reasonably be sold again with so much notice, I believe the property had no loss, or at most a minimal one. Enforcing a strict non-refundable policy in these circumstances seems disproportionate and contrary to good faith. Please start the full refund and confirm it in writing within 72 hours. The money must be back on the original payment method by 09 October 2025. If I don't get a satisfactory response in time, I'll dispute the charge with my card issuer or payment provider, file formal complaints with the relevant consumer authorities and platform reporting channels, and make an official grievance record about the booking. I expect a prompt full refund.

