Emily P.
The location was the only good part. It was easy to walk places or take the metro, and there were some good bars and restaurants nearby. The hotel offered us an airport transfer but didn’t discuss the cost. After dropping us off, we were asked to pay €95. Any other private transfer would have cost €35. I messaged the hotel through Booking.com with my concerns and was told to speak to reception to reach a conclusion. When I tried, the staff member was incredibly rude, said nobody would do anything, and told us to go away. They even said the transfer should have been €38, but couldn’t explain why we’d been charged almost three times that. I’m disgusted by the lack of customer service and feel we were completely taken advantage of on our first trip to Paris, especially as it was our honeymoon. Thanks for the worst start to our trip. If you enjoy being ripped off and dealing with rude staff, this is the hotel for you. There was also building work next door. They started at 8 in the morning with banging and drilling, so there was no relaxing on our holiday.
