Dancenter East Midlands Airport

After several stays at Dancenter East Midlands Airport / Aston Court Derby City Centre by Belvilla that had gone well, I had two consecutive visits that were handled very badly. I can’t recommend the hotel now. On the first visit, my assigned room wasn’t ready at check-in, so I was moved to another one. When I came back from work the next day, my belongings had been taken out of the room without any warning, call, email, or explanation. My luggage was eventually returned, but my shirts had been bundled carelessly and my tube of toothpaste was missing. Reception first said the hotel didn’t provide toothpaste. When I explained it was mine, they said they’d ask housekeeping. I never heard back, and it wasn’t found. I contacted customer service right away and was promised a formal reply within 48 hours. Nothing came. I had another stay booked for the following week and gave them a chance to deal with the complaint. Instead, the same receptionist who had “witnessed” my belongings being removed confronted me in the hallway and claimed I’d called staff “robbers.” I never said that. I had only asked about my missing item after my things were taken without my consent. I still have no explanation, resolution, or compensation for the disruption and treatment. I also haven’t been given access to the internal communications they apparently sent about my complaint. This showed me a lack of accountability and training in responding to a legitimate guest concern. Until they take guests’ privacy, belongings, and concerns seriously, I’d suggest staying elsewhere.

We made a last-minute choice to stop here while travelling around England. The suite was lovely, with a large room, bathroom, and TV. A very friendly, helpful receptionist welcomed us. We parked in the car park next door for £9 for 24 hours, and it was an easy walk into the centre for dinner.

My business trip plans were thrown into chaos when the hotel cancelled the two rooms I’d booked. Around 11:00 AM on check-in day, I got a bank notification showing the payment, then an email with the payment details and a last-minute note saying they couldn’t provide the rooms. The reason was vague, and there’d been no earlier warning, phone call, or apology. I spent hours trying to reach the hotel and Booking.com without an answer. Booking.com eventually told me the hotel had cancelled, but gave no explanation or compensation. They promised the refund within 48 hours; four days later, I still hadn’t received it, and nobody had followed up. I had to find emergency accommodation at the last minute, which was another nightmare and cost me time and money. The whole thing was stressful and unprofessional. I wouldn’t recommend either the hotel or Booking.com to anyone who needs reliability.

My booking, along with 15 other rooms, was cancelled on arrival day without any notice. Staff showed no care and just blamed Booking.com. I was left scrambling to find somewhere to sleep that night. Avoid.