Cornmill Hotel

The continental breakfast was very good, and the staff member serving it was warm and welcoming. The breakfast room was small, with only a few tables. At reception the following morning, though, I wasn’t offered another room or much help with the situation. The housekeeper said it was a budget hotel and I shouldn’t expect every room to be perfect because the hotel was being refurbished. That response was shocking. The receptionist did apologise and helped as I left. I took photos of the problems, and the night receptionist had verified them. I was given complimentary breakfast and Expedia refunded me before I’d even checked out. It’s a shame, because the hotel could be so much better. I booked for one night after looking at photos on booking sites. The hotel seemed inviting and comfortable, the price was similar to others nearby, and I wanted to be close to family and friends. It also has easy bus access, good links to Hull city centre and the A63, and plenty of shops, supermarkets, places to eat, and takeaways around it. There’s a popular Italian restaurant on site, but I didn’t get a chance to try it. Check-in was welcoming and informative, but the room looked nothing like the pictures. It was small and had a mishmash of furniture: a pedestal beside the bed that was much taller than the bed, and another worn cabinet with a marked top, one tiny shelf and an empty square space. It had lots of shelf holes, so I presume shelves used to be there. The wardrobe had two limp plastic hangers, and clothes slid off them. The bathroom and bedroom curtains were stained, one with paint, and the bedroom window was missing its handle. The old sprung mattress squeaked when I sat on it, and it was stained across the main area and on one side. There was no mattress protector or proper fitted sheet over it. The quilt was too small to cover an adult. The floor felt sticky and had raised square patches near the bathroom, as if it had been repaired. The bed was uncomfortable and I slept badly. The next day I was told I should have got out of bed and gone to reception for a bigger quilt. I did go to reception and asked the receptionist to see the room and check the issues. She apologised, said they were full so couldn’t move me, and asked me to return the next day to sort out another room.