Fressotel Serene

I’ve been staying here since 14.09.23. Most things have been very good, especially the helpful, generous kitchen and pantry staff, the service boy, and housekeeping. They’re usually smiling, and Mr. Anil has been very helpful. The food from Mr. Shasi has been tasty and hygienic for the last 15 days, with no indigestion or acidity complaints, even from my children. Mr. Suman and the housekeeping team are fantastic. There have been two problems with one reception guy. When pest control people started fogging, he didn’t tell us, though my wife and two children were in the room. My wife and little child had breathing problems, and the issue was only resolved when the owner, Mr. Anil, came. Another time, there was no hot water for the shower and the same receptionist didn’t fix it. The TV also hasn’t worked for the last 15 days, and he always keeps mum about it. Big thumbs up for Mr. Anil and his team, aside from those issues.

The hotel accepted my booking while renovation was underway. Water and breakfast were promised, but I got neither. I also spent a lot of time stuck outside because my key card didn’t work. Without telling me in advance or calling, staff used a master Key to install a TV SET TOP BOX in my room. There hadn’t been one since I checked in, but when I came back from the office the next day, it had been installed, and my card didn’t work again, leaving me unable to get in. After work, I was exhausted and had to look around for staff to help with the card. So far, this has been a horrible experience.

We stayed for 5 days and had a really nice time. The staff and service were very good, and they were helpful and always available. The restaurant food was really good too.

This is a suitable place to stay near Rainbow hospital. We’re from Bangladesh, and the food tastes like what we have at home because chef Shashi understands the flavors and spice we like. The Bengali speaking staff also helped a lot with communication.