The Metropole Hotel

We were left stranded after a long journey to visit Meenakshi Amman Temple. We'd booked through Goibibo and paid the full amount in advance, but once we reached, the hotel first said there were no rooms. Then they suddenly said couples weren't allowed and demanded a marriage certificate, a condition that had never been mentioned when we booked. General Manager Mr. Sampath refused to give us a room. We asked to cancel so we could get a refund and find somewhere else, but he said it could only be done after 5 PM. Now neither he nor the hotel is answering our calls. Taking full payment, denying check-in, delaying cancellation, then ignoring us feels like cheating and was extremely unprofessional. Goibibo also failed to resolve the issue. Customers shouldn't be treated this way after a confirmed, fully paid booking. Very disappointing, and I don't recommend this place.

The rooms were tiny, dirty, and unhygienic, with lots of mosquitoes. Don't trust the Google pictures. After seeing the room, we cancelled the booking and still had to pay half the charges.

Bring your own things and don't expect much from room service. Still, it was a pleasant, comfortable stay for the budget, with the basics like hot water. The big rooms have an old-fashioned style, and the AC was good. We booked without knowing the place beforehand.

We booked the banquet hall for my daughter's birthday. The service and decorations were really good. Thanks!