B&B Hotel Firenze Novoli

Getting around from the location was easy, and the room was spotless, stylish, and comfortable after a long day out. The staff were warm and attentive from our arrival, always willing to help. We didn't try the hotel breakfast, but everything else about the stay was great. We'd gladly return and recommend it.

We had a great three-night trip, and taking in both Pisa and Florence was affordable. We flew into Pisa on Thursday morning, spent the day there, then paid £9 each for the 1.5-hour train to Florence. Flights differed by around £300, so it was well worth it. From the hotel, the tram to central Florence cost just 87p when we tapped our Monzo card and took about 15-20 minutes. Mari checked us in quickly and cheerfully, and found us an adapter when the room's USB wasn't working. She stayed helpful even while reception was busy. The room was clean and had a balcony we hadn't expected. The heating switched on automatically, so turn it off if you don't want it. We didn't eat at the hotel, so can't judge the food, though it always smelled delicious.

Wael deserves a special thank you for being so welcoming, kind, and helpful throughout our visit. He was always there when we needed something and made us feel at home. Service overall was professional, friendly, and wonderful. We'd definitely return to this lovely Florence B&B and recommend it.

The staff were great, and I was surprised to find EV charging. The location is handy for both the airport and the tram into the city. But the hotel itself felt tired and poorly maintained, with scratched-up surfaces and very basic rooms. It didn't feel stylish, and I was uncomfortable enough that I planned to use the room just to sleep and leave before breakfast. I wouldn't stay again. Noise carries badly too: you can hear another room's toilet flush or shower.