Grand Hotel Baglioni

I found the hotel on Google Maps and liked the room design, since I usually prefer a classic style. The rooms themselves were beautiful, but the reception staff were extremely rude and racist. We saw rooms available on all the booking sites, yet when we arrived they said there were none. They agreed to let us stay just one night because our Booking.com reservation had been confirmed before we got there, then put us in a terrible room on the roof that we had to climb up to. While we waited in the lobby, a group arrived and asked for rooms. The receptionist agreed immediately and gave them rooms. Later, when the manager was called, she gave us decent, beautiful rooms instead of refusing us. The next morning the staff again claimed there were no rooms, even though some guests had checked out.

We loved staying here for our honeymoon. Our junior suite had a separate living room and balcony, and it was beautiful and charming. We could open the windows for fresh air, and the bed was comfortable. Staff brought our bags up when we arrived and tidied the room whenever we went out, though there’s a sign you can put out if you don’t want that. We enjoyed the rooftop bar and the breakfast each morning. The hotel is close to the train station, and we could walk easily to sights around the city.

The valet was a really helpful service. For about €10 extra, they parked our car at a nearby garage and brought it back. Just keep in mind the last pickup is at 11.30pm. The rooftop bar was incredible too, with great cocktails and service.

After just three hours at the hotel, I was already more impressed than with any other place I've stayed, in Italy or the US. The rooms are beautiful and full of character, and both of the rooms we booked for three days were lovely. Our sons' room had beautiful views over Florence. The front desk staff were so helpful, and a line of bellhops were ready to help with bags. The lobby is beautiful and comfortably cool. The location is right in the middle of everything, about a five to ten minute walk from all the things we wanted to see. I figured the rest of the stay would live up to that first impression, and it did. The remaining days were just as great.