Palazzo Salviati Quaratesi

We stayed in the attic, room #26, and the stairs felt endless. They're steep, with some narrow, uneven steps, and the floor levels are uneven at the transitions, so falling is a real possibility. If you have even a small mobility issue, don't consider this hotel. In the attic family room, anyone taller than 5' 5" or 5' 6" can't safely stand upright. The beams across the ceiling are only 1.5 ft wide, and we hit our heads several times, especially getting up at night. It was painful. The WiFi was non-existent: even texting didn't work, so video calls or streaming weren't realistic, especially a shame in 2025. The toilet seat was partly broken when we arrived and completely broke after a couple of uses. The towel warmer didn't work. That wasn't a big issue for us, except we had hoped to dry laundry during a long road trip. Front office staff are there for only a few hours during the day, probably 3-6 pm, so keep arrival time in mind. The staff were nice but not very helpful. We were first told the booking wasn't paid; after several back-and-forths with the more senior staff member, it was clear the room had been fully paid at booking. Bring your documents and proof of payment. The senior person wasn't there when we returned with more questions, and the response we got was, "I don't know. My colleague is not here."

The room was modern, clean, and had a comfortable bed. I've been to Florence at least twice a year and stayed in many hotels, and the main drawback here is the stairs. I wouldn't recommend it if you're carrying heavy luggage. Check-in is clearly set for 3:00 PM to 6:00 PM. After that, there's a €30 fee, and a late arrival is possible only if staff are available, so you have to tell them ahead of time. Flights and trains can be delayed, so bear that in mind. We found our room easily, thanks to clear directions and a sheet with all the instructions we needed.

The apartment was well located and refurbished, and the long stairs to the 3° floor without an elevator weren't a problem for us. The limited check-in hours weren't an issue either, though they're something to consider. The WiFi, however, was a real problem. The signal kept dropping, so we used up our mobile data, which is limited, especially for foreigners. We reported it as soon as we checked in, and the receptionist said she'd pass it on to the owners, but nothing changed during our 3 day stay. We understand that we were in room 26, the only room on the second floor, and that the signal is very low there. Still, WiFi is an advertised service that some rooms can't really use.

The rooms were freezing, with no heater, and there were so many stairs and no elevator. The WiFi was terrible, and the bathroom hair dryer didn't work.