B&B Milano Inganni

The hosts are attentive and friendly, and the apartment is spotless, thoughtfully looked after, and has all the comforts needed for a vacation or work trip. It's also in a great spot near the metro. I'd happily recommend it.

The reviews convinced me to book this place for work, and I'd choose it again. The apartment is tastefully furnished and clean, the location is excellent, and the young owners were capable and really helpful. Definitely worth five stars, highly recommended.

We had a great stay. The apartment was lovely and well kept, with the metro right nearby, and the price was very good for that location. The owner was kind and worked around both our requests and our meeting time.

I wouldn't have posted this here, but after I left a Booking review, the owners replied with things that weren't true. I'm repeating what I wrote there and want to clear up their response. I asked for a sheet to cover the duvet. There wasn't one in our room, even though the photos show one. We had a duvet with no cover sheet, just pillowcases and a bed sheet. It felt unhygienic to have everyone using the same duvet directly, and I'd never come across that before. I did not claim they refused me an extra pillow with a clean pillowcase. And, as I said in my original review, my view of the mattress is subjective. It was too soft for me and I woke with serious back pain. The bathroom also had problems. You could hear toilets flushing in neighboring apartments, which woke me in the night. The shower was tiny, and getting hot water was difficult. When it came through, the temperature was hard to control and it could turn cold again. There was no holder for shower gel in the stall, so we left it on the floor. The hot water in the bathroom only worked when the kitchen tap was running. Once I turned that off, the bathroom water stopped after about two minutes, so I had to take cold showers. I mentioned this at checkout in the morning. The owners checked, saw that it was happening, and apologized. The air-conditioning remote was there, but nobody showed it to us at check-in, so we didn't think to look for it to heat the apartment. It was extremely cold during the first part of the night. I also knew checkout was at 10, but asked if we could stay until 10:30 because we were very tired. They said no. The price felt too high for the comfort. In their replies on Booking, the owners contradicted my comments, saying there was a duvet sheet and that they had checked the water in front of us and it was fine. Neither is true. I'm sorry they gave a false response; I didn't expect that. Maybe the cleaner forgot the sheet, which would be understandable. The central heating had problems and was being repaired, and both the cold and my opinion of the mattress are subjective. Still, none of that means I lied. I was just unlucky with the stay. All the best!