Victor Boutique Hotel

The refund is still the part that bothers me most. After several emails, the manager never called as promised, and although I was told the money had been processed and transferred, nothing ever arrived. We had already left by then. When we found visible mold on the wall at check-in, reception said there was no other room. Around 11 that night, I was given a number for “support.” It took three calls for anyone to answer, and they said they couldn't help. We had to find somewhere else to stay. I returned the next morning to ask about a refund, but there was nobody at reception and no note or explanation. The night before we left, we could hear through the very thin walls that the room next door was being used for something inappropriate. It sounded like the hotel was operating as a brothel, which was shocking and deeply uncomfortable. This was about nine months ago, and I'm still frustrated by how Victor Hotel handled it. Mold, no help, no staff at the desk, disturbing noise, and no refund. I wouldn't stay here if hygiene, safety, and basic service matter to you.