Hotel Forza Hakataeki Chikushi-Guchi II

We stayed two nights. The hotel is conveniently close to Hakata JR Station, and its lower price compared with similarly located hotels was one of the reasons we chose it. After dealing with some of the staff, though, I’d rather pay more and stay elsewhere next time. Several staff members seemed quick to judge or dismiss questions, and often appeared annoyed instead of trying to help. One female staff member with a larger build left the worst impression. When we saw that we’d been given a room on Level 2, we politely asked if a higher floor was available. We would have understood if not, but she snapped that rooms were assigned by the machines and everyone else had checked in, so that was the only room. She didn’t check or try to help, and the answer felt condescending. We also asked at check-in if the hotel could reserve a taxi big enough for our three large bags. A different staff member, a lady with a bob haircut, politely explained that they couldn’t book jumbo taxis, which we accepted. The next day, after realizing regular taxis were too small, we came back to ask if they could help us find a vehicle like one we’d photographed, just a little larger and not necessarily a jumbo taxi. Before the staff member we were speaking to could answer, the same woman with the larger build interrupted in Japanese to remind her colleague that we’d already been told jumbo taxis couldn’t be reserved. She then arrogantly told us to walk to the JR station and wait until we saw a taxi “of a size we fancy” before hailing it. She offered no explanation or alternative and made no attempt to help. It felt rude and unnecessary, especially since she hadn’t been part of the conversation. Front desk staff should be patient and respectful even when they can’t meet a request. Experiences like these hurt the hotel’s reputation despite its convenient location.