Claudia R.
Our flight was delayed, and after a long journey we reached this “charming” guesthouse shortly after midnight only to find ourselves locked out and our room given away. The property manager said on the phone that she’d tried several times to reach me, but we’d been in the air with no cell or internet service. She didn’t apologize or offer any solution. We had reserved the room for four nights two months earlier, yet they had no trouble filling it. Horrible customer service. I’m giving one star just to put this on record.
