Hotels in Playa del Carmen, MX
City Express Suites By Marriott Playa Del Carmen
Smoke-free
About this property
A great option for a journey on a budget - hotel "City Express Suites By Marriott Playa Del Carmen" is located in Playa del Carmen. This hotel is located in 3 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Playa del Carmen Main Beach, Xcaret Eco Theme Park and Xel-Ha Water Park.
Location
Taste the local cuisine and have a rest in the restaurant. The hotel cafe is a nice place to have a snack. Wi-Fi on the territory will help you stay on-line. If you want to make your journey even more comfortable, you can order a transfer.
Accessible for guests with disabilities: the elevator helps them to go to the highest floors. There are other services available for the guests of the hotel. For example, a laundry and a safe-deposit box.
At the hotel
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 13:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
1 / 2 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
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1 / 2 Standard Twin room
- 2 guests
- twin beds
- Private bathroom
- private-bathroom
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1 / 2 Standard Single room
- 1 guest
- Private bathroom
- private-bathroom
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1 / 2 Standard room
- Private bathroom
- private-bathroom
What's the price for your stay?
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Guest Rating
8.2/10
Very Good Featured review
Roger W.
2/10
The room we had for the one night was tiny and uncomfortable. I’d booked five nights at the last minute, but checked out the next morning. I told the gentleman at reception I was leaving, and he said it was fine and he’d handle it. The hotel still charged my credit card for all five nights and now claims I stayed the whole time. I’ve been disputing it through Marriott for a month, and I’m appalled that they’re calling me a liar. It’s now May 2, and I still haven’t received the $525 USD refund for the fraudulent charges made in December last year. They keep saying they wired it weeks ago, but nothing has arrived. Marriott customer service hasn’t helped either. This has been a nightmare because one of their employees failed to check me out.
Caleb T.
10/10
The staff were amazing and accommodated me just fine. My only suggestion is to get better pillows, since they’re on the small side and I had to ask for extra ones. Otherwise, a great place in a great location.
Hana K.
2/10
Be careful with your things here. My friend and I stayed for a week, and while we were having breakfast at the hotel restaurant, someone stole my friend’s sling bag. Staff said it was Sunday and no manager was available to access the security cameras. We called 911 and the police came, but they said it was private property and they couldn’t access the footage either.
Samir H.
2/10
On arrival, late at night with our 20-month-old baby, we were told there were no rooms left and were moved to the suites building. They called it an upgrade, but I’m not sure it was. Our daughter’s shoe and an iPhone charger also disappeared from the room. We raised it with management, but they couldn’t find them. We had a difficult stay. The front desk receptionist spoke no English and used a phone translator, which made it hard to get basic information about the beach and parking. We lost our first morning trying to sort that out, and the receptionist’s manner felt indifferent and rude. I find it disappointing for a hotel of this brand to have non-English-speaking staff in customer-facing roles.
Arjun M.
10/10
The hotel was clean and felt safe, and it’s handy for day trips: it’s on the highway, so pickups for places like Chichén Itza or any of the Xcaret are usually right at the doorstep. It’s about a 10-minute walk to 5th Avenue and roughly 15 minutes farther in the same direction to the ferries to Cozumel. The buffet serves the same spread every day, so don’t expect much variety. City Express Suites and this hotel are actually in the same building, which explains the confusing photos. One side is painted pink and has slightly better rooms, so they call it City Express Suites. Both sides use the same pool. If you stay at Suites, breakfast comes on a ceramic plate, while City Express uses hard paper plates, lol.
Amenities
Everything available at this property
13 Facilities
General Services
8 available- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- Luggage storage
- Laundry
- Safe Deposit Box
- Cafe
- Shuttle
Accessibility
1 available- Accessibility features
Internet
1 available- Wi Fi
Meals
2 available- Breakfast
- Restaurant
Business Services
1 available- Business center
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus Plaza Progreso / Costamed - Federal
152 m 2 min walk
Closest Airport Aeropuerto Internacional de Cancún
51.8 km
Top attraction nearbyPlaya del Carmen Archeological Site
962 m 12 min walk
Dining nearby 20 Restaurants
17 m 1 min walk
Attractions
20- Playa del Carmen Archeological Site962 m 12 min walk
- Letras Playa del Carmen1.5 km 18 min walk
- Parque Los Fundadores1.5 km 19 min walk
- Portal Maya1.5 km 19 min walk
- Cedricplayatours1.7 km 21 min walk
Restaurants
20- Rolandi's17 m 1 min walk
- Lucky Wings28 m 1 min walk
- Don Sirloin30 m 1 min walk
- La Parroquia de Veracruz31 m 1 min walk
- Café Antoinette City35 m 1 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport51.8 km
- Plaza Progreso / Costamed - FederalBus152 m 2 min walk
- Centro Maya - C 41 Sur y FederalBus752 m 9 min walk
- Rumayor - Federal y C 1 SurBus766 m 10 min walk
- Collectivo station Playa-TulumBus828 m 10 min walk
Stay rules
Important conditions for your stay
Check-in15:00 – 18:00Front desk timing
Check-out13:00Departure timing