Nithiya P.
I booked a balcony view as requested, but the room was on the 4th floor and the outside balcony area was so dirty that I couldn’t enjoy the view. There was no mineral water in the room either, a basic item most hotels provide. Moving a cabinet revealed thick dust and dirt underneath, so it clearly hadn’t been cleaned properly. Cleanliness was a major problem, and the room quality didn’t match the price. I expected more from Ion Delemen Premier Suite, Genting Highlands, but the stay was very disappointing and fell short of basic hospitality standards and attention to detail. I wouldn’t recommend it unless serious improvements are made.
