Home far from Home

I’m writing this while still staying here. We booked through Booking.com, where the rating is 8.9, but the good part ends there. Avoid this place. The host has been completely irresponsible with guests. When we arrived yesterday, the house clearly wasn’t ready. The heating was off, radiators were cold, and some windows were slightly open. It felt as though the property hadn’t been heated in a long time, with the windows left open to prevent mold. There also seemed to be moisture marks on the walls. We called the owner, but they didn’t answer, so our only way to reach them was through Booking chat. After we reported the problem, the host told us to switch the boiler on and off ourselves. We tried, but it didn’t help. The radiators stayed ice cold, and only the bathroom floor was warm. The tap water smelled bad. At first I thought there was a problem with the water, but it seemed to be the sink. Check-in was at 17:00 and we had a dinner reservation, so we couldn’t deal with everything right away. When we got back, we somehow managed to get some heat, but still had to sleep in our clothes. I asked the host to come fix it, and they said they “don’t provide services during the Christmas period.” If that’s the case, they shouldn’t rent the place out. Cleanliness was poor too. The fridge was dirty, the freezer looked as if it hadn’t been cleaned in ages, there were cobwebs in several spots, and the oven was greasy. The coffee machine’s water tank had some kind of dirty residue, and the milk tube was crusted and clearly hadn’t been cleaned properly. The windows even had greasy hand marks. There’s no internet, as another review mentioned, and the TVs seem to be there just for decoration. Don’t be fooled by the photos or high rating. There’s no service, and if something goes wrong, you’re left to fix it yourself because the host simply doesn’t care.