Hello Lisbon Rua do Ouro Collection Serviced Apartments
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Smoking
- Smoke-free
- Room types
- 3
Room Information
Rooms
1 / 1 1 Bedroom Apartment
- Private bathroom
- private-bathroom
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1 / 1 Apartment
- Private bathroom
- private-bathroom
Add your dates to see current rates.
1 / 1 2 Bedrooms Apartment
- Private bathroom
- private-bathroom
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Guest reviews
Recent reviews shared by hotel guests
Hyejin P.
We loved Lisbon itself. It was the most beautiful city we’d visited, and the streets felt very safe. Our stay at Rua do Crucifixo 6, in apartments 5K and 3K, was a very different experience. Our group of eight, four adults, a two-year-old, and three grandparents over 65, was there from April 23 to 27, 2024. On Friday the 26th, while we were out, money from our trip was stolen from different rooms. There were no signs of forced entry. We always checked the door twice, though there was no active way to secure it beyond closing the security door. What upset me most was host An She’s response. First, she said it had nothing to do with her and told us to call the police. After refusing to give basic information, she said she could say what happened wasn’t true, then said she wouldn’t discuss it further. She repeatedly mentioned cameras in the building, though I couldn’t access them. Building workers told us the camera at the entrance was a toy camera. To make things worse, I received a negative review on airbnb, even though I’d booked one apartment that way and the other privately, as if I’d done something wrong. I have photos showing how I left the apartment and the airbnb conversation.

Kim M.
My suitcase was locked when I left my room, but I came back to find it forced open. My wallet, money, and personal belongings were gone, and I never got any of them back. I contacted the host right away, but there was nobody available to help. There’s no reception, and the apartment management staff weren’t there either. No one from the hotel made an effort to sort out the problem or report the break-in to police. The apartments have no CCTV cameras, and the room access system feels very unsafe: there are no keys or cards, just passwords sent by email. The host was irresponsible, made excuses, and changed their story. The attached picture shows my damaged suitcase.
Robi P.
Our belongings were stolen while we were out sightseeing during the day. There’s no safe or cameras in the building, and they say they can’t do anything about it. The Chinese host, “AN SHE,” didn’t even show up, and the replies we got were inadequate. NOT SAFE!!! I wouldn’t recommend it at all if you care about losing your money.
Rossana B.
There are restaurants and shops all around, and the location is really practical. Praça do Comércio is just a couple of minutes away on foot, as are the metro and the main streets. The only small downside is traffic noise. Great apartment in central Lisbon!
Hadrien M.
It’s a clean, safe apartment in the heart of Lisbon, about two minutes from Place of Commerce. The price was good, and the place is extremely practical. I’d definitely recommend it.
Amenities
Everything available at this property
General Services
1 available- Smoke Free Property
Internet
2 available- Free Wi Fi
- Internet access
Meals
2 available- Minibar
- Breakfast
Business Services
1 available- Conference Hall
Room Amenities
2 available- TV
- Hairdryer
What's nearby
Explore attractions, restaurants and transport around the hotel
24 m 1 min walk
115 m 1 min walk
178 m 2 min walk
7 m 1 min walk
Attractions
20- Rua Augusta Arch178 m 2 min walk
- Praça do Comércio299 m 4 min walk
- Carmo Archaeological Museum346 m 4 min walk
- Lisbon Cathedral479 m 6 min walk
- Praça Dom Pedro IV494 m 6 min walk
Restaurants
20- Cotidiano7 m 1 min walk
- Crossroad109 m 1 min walk
- Bella Ciao - Cantina Italiana32 m 1 min walk
- Ti Alcina37 m 1 min walk
- Allow License to Snack44 m 1 min walk
Transit
20- Aeroporto Humberto DelgadoAirport7.6 km
- Rua da ConceiçãoTram24 m 1 min walk
- Rua do OuroBus115 m 1 min walk
- Praça do ComércioBus123 m 2 min walk
- Praça do ComércioTram181 m 2 min walk

Stay rules
Important conditions for your stay