Pratunam Atrium Hotel

The check-in felt uncomfortable because the female receptionist was impolite and unprofessional. Her manner fell short of the service I expected from a hotel of this standard. I hope management looks into it and gives the front desk proper customer service training. Guests should feel welcome and respected.

There’s hardly any space, the beds are impossible to sleep on because they’re so hard, and the water reeks of chlorine. Hygiene was poor too. After one night, I got herpes and my arm was quite irritated. Don’t book this hotel.

This is the worst hotel we’ve stayed at. We asked for the room to be cleaned, and we knew there was a small stain on the bedsheet because we have a toddler. When we came back, there was a note on the bed saying we had to pay 700 baht for the stain. Seriously? They should try washing it first and removing the mark, then charge us only if it won’t come out. I washed it myself with some bleach, and the stain disappeared. It cost me just 50 baht. It makes me wonder if they use any laundry detergent or bleach on their linens. Maybe they just wash them with water and hang them up, which would explain why they smell old.

I stayed for one night yesterday and had several problems with the service. The receptionist didn’t mention that breakfast was included in my booking. When I asked what time it was, she said my room didn’t include breakfast, then apologized and gave me a coupon. She didn’t seem well trained in greetings or handling bookings, and her service attitude was poor. The man who handed over my keycard just reached his arm out without telling me which floor the room was on, which felt unprofessional. The room also wasn’t well maintained. It wasn’t clean enough, the bed linens had holes, and it seemed housekeeping hadn’t checked properly. Management should provide proper training to both Housekeeping and Front Office.