B2 Grand Nimman Premier Hotel

The location near Nimman was the only good part of my stay. The hotel looked new and modern, but it disappointed me over 3 days and 2 nights, and I don’t usually write Google Maps reviews. The bathroom floor was wet when I checked in, with water pooling near the toilet. I dried it with the rug, but water was back 10-15 minutes later. Before going to dinner, I told reception. They said a cleaner would wipe it and left another rug, but nobody inspected it or followed up. The next day, during heavy rain, I heard a strange noise and found water leaking through the window. I took photos and video and showed reception. They gave me two more rugs, with no apology, room change offer, or staff member coming to check. If a room isn’t ready, I don’t think guests should be put in it to deal with problems like these. The cleaning staff were extremely noisy, shouting in the hallway even when guests might be resting. Sound insulation was very poor too: I could clearly hear cars, planes, and people walking by, and nearly impossible to sleep peacefully. Poor maintenance, bad service, and the noise ruined what could have been a relaxing stay. For this price, there are better nearby options, and I don’t recommend this hotel.

It’s a relatively new, clean hotel, with a large room that had enough full beds for all 3 of us. The central location was good. The street got a bit busy at night, and the windows didn’t block the noise very well.

The room was OK, but dealing with the front desk caused me significant stress. Staff struggled with simple English, and I needed a TM30 form for my visa extension. The form they first issued had no checkout date, so immigration rejected it and I wasted time and travel. When I called, the language barrier made it hard to explain the problem. They then refused to issue a corrected TM30 and gave me a different document instead, which immigration rejected on my second visit. It was only sorted out after I put the immigration officer on the phone with them. They finally reissued the right form. I don’t think they meant to refuse help, they just seemed not to understand how the system works. A hotel should know these processes, since visa extension delays can cause serious problems for tourists staying in Thailand for a long time. I wouldn’t encourage other tourists to stay here unless the front desk service improves. Better communication and understanding could have avoided the hassle.

The atmosphere and attitude were so bad. The reception area was hot as hell while we waited, with no AC, and the front desk staff didn’t even bother to stand up to talk to us. We saw guests checking out and asked for an early check-in, but they said it wasn’t possible and made us wait until the 2 pm check-in time. Please don’t stay here if you have other options.