Reese M.
We left after checking in for about 10 minutes because the room was so bad, and then couldn't get a refund from either the hotel or trip.com. The whole place felt dirty and run down, and what we got looked nothing like the advertised photos. Our room had a concrete floor, no windows or balcony, a wet dog smell, and AC that didn't work. We were on the fifth floor and there was no elevator. It was 33 degrees, and with no window or balcony we couldn't stay in that room. We asked to move, but were told the hotel was full and we'd have to wait over an hour for someone to fix the AC. The staff weren't helpful, and we felt very unsafe there with our two teenage girls. Very disappointing. Don't stay here.

