Q Line Hotel

The air conditioning was very loud and made sleeping difficult. The location near the airport is convenient, but I’d still strongly advise avoiding this hotel because of how we were treated. When we arrived, doors to unoccupied rooms were open, and we entered the wrong one. Either we misunderstood the receptionist’s room number or he gave us the wrong one. With several doors open, it was easy to make that mistake. Our room number was also on the key card, but only as a barely readable handwritten note. We believed the room was ours, briefly used it, and set down some belongings before realizing. As soon as we noticed, we returned to reception to explain. The receptionist laughed and asked whether we were making fun of him, then said he never wanted guests as bad as us again. That felt shockingly personal and unprofessional, especially since we’d barely spoken before. He seemed very tired, which might have made him irritable, but it doesn’t excuse his behavior. Maybe guests who have no problems never notice the staff’s attitude, but their unpleasant side showed as soon as we needed help.

The rooms were full because of a flight diversion, even though my Booking.com reservation had already been confirmed. The woman at the desk on Sunday March 29th could have shown some empathy, but she laughed and told me to go somewhere else. She was the rudest, least welcoming receptionist I’ve ever met. That lack of professionalism and accountability is unacceptable, and I wouldn’t recommend the place. If management takes this seriously, they should have a serious conversation with her to prevent more guests leaving disgruntled.

The AC heater didn’t work, and when I called staff for help, they just said they couldn’t do anything then and apologized. The room wasn’t clean, the sheet was dirty, and I saw quite a few bugs on it. At night the AC made a noise I’d never heard before, so loud it kept distracting us from sleep. I didn’t expect this at all, and wouldn’t stay here again.

The location worked really well for a one-night stay. There was free water, tea and instant coffee, but the room was right by a street with no sound insulation. I could only sleep once the traffic eased around midnight. All the lights were controlled by one switch and were really bright. Even the bathroom light lit up the whole room.