Hilton Garden Inn North Dallas Central Expy

The room had ants on the sink, towels, wall beside the toilet, and even in the shower. By then we’d contacted the booking service, and they were having trouble reaching the front desk because calls kept being answered and hung up. Earlier, we’d reported that the sink was leaking badly and flooding the bathroom. We showed photos and videos, were told maintenance would come, and went to dinner to give them time. When we got back, it was still leaking. Clearly nobody came. We booked the Hilton Garden Inn North Dallas Central Expy for a short couples trip this past weekend because it advertised EV chargers and an indoor hot tub. We’d reserved a king room, but were given two beds. My boyfriend went downstairs and was told nine king rooms had been overbooked and there was nothing they could do, so we were stuck with the two-bed room. Check-in itself had been fine, and the woman at the desk was polite at first. The hot tub, another main reason we chose the hotel, was broken. When I calmly explained that at the desk, the response was that I could join the other nine people who were mad about the hot tub. It was condescending and unnecessary. Later, when my boyfriend went to shower, we found the ants. The hotel isn’t dirty overall and has a lot of potential, but the overbooking, broken amenities, missed maintenance, and especially the front desk’s lack of empathy and professionalism ruined the stay. Nobody apologized or took responsibility. I wouldn’t recommend it. We stayed afterward at the Aloft DFW Airport North, where the rooms were clean, the staff were very friendly, and everything worked. The experience was completely different.

The rate here was nearly twice what I’d paid at Sonesta, but I felt the extra cost was worth every dollar. The room was clean, in excellent condition, and well maintained, and the air conditioning worked perfectly. From arrival, the service felt professional and welcoming. It was clear my comfort and money were respected. I’d recommend this Hilton Garden. I’d say the ideal price is below $170 a night, though, since anything higher becomes less reasonable for frequent stays. I came here for a comfortable place to sleep after several problems at Sonesta, where even basic standards weren’t being met. I lost the money I’d already paid there, but booking a night here was absolutely the right call.

The hotel’s right off 75, in a convenient location, and it felt very safe. It’s pet friendly too, and the staff were friendly and did what they could to fix things. Still, the problems came one after another from the moment we checked in, and it was frustrating. There was a wasp in the room three nights in a row and ants on the floor. The thermostat was broken, so maintenance replaced it, but set it to 62 degrees on a cold November night. It took well over 45 minutes for the room to get comfortable. Then maintenance updated the locks and our keys stopped working. We told the front office and were told to use the phone on the floor if resetting the keys didn’t help. It didn’t, and the phone on our floor was broken too. They finally took the room out of service and offered us a different one on our last night. That room had a tub drainage problem, so we’d stand in shower water while it drained slowly. They promised a discount for all the inconvenience, but we never received it.

The bathroom had pubic hair and mold on the shower floor, and the soap dispenser was empty. The sliding bathroom door had a huge gap on both sides, so there was zero privacy. I’ve never seen a hotel bathroom “door” like that. Definitely wouldn’t stay here again.