Oakwood At Emerald Park Apartments

Four years at emerald park and I genuinely enjoy living here. The staff are friendly and responsive, the grounds are kept up well, and I have such nice neighbors. Definitely recommend, 10/10!

It’s a peaceful community with nice leasing agents, well-kept grounds, and a property manager, Morgan, who’ll try to help where she can. Still, smoking nearby kept waking me up, so I asked to move to another apartment. Management at Woodmont Real Estate Services required a form and supporting documents, which I provided. The regional manager, Danielle, denied the request because I wasn’t moving to a more expensive unit. My only option was to end my lease and pay two extra months’ rent. Whatever the legal position is, I came away disappointed.

Branin Martin, our new maintenance team member, has been extraordinary. After water damage, we were worried about the ceiling, but he paid attention to every detail and made it immaculate, as if nothing had happened. A big thanks too to the groundskeepers, the man and woman who are always cleaning and caring for the outside of the park. Their work makes us feel much more at ease. We’re grateful to everyone for the care they put into the property and for making this a positive place to live. Dear Emerald Park Apartments Management and Team, thank you.

I’ve only lived here a short time and have already had to advocate for myself more than at any other property. People entered my unit while I was home in the shower, which was alarming and unacceptable. I expected care, communication, and accountability around something so serious, but when I raised it, I felt dismissed and got no real resolution. Communication in general has been inconsistent: important concerns go unanswered, while payment issues get an urgent response. A notice posted on my door showed my full name and account status for anyone walking past to see, which felt careless with my privacy. My experiences with management have varied, but Robert has always been professional, responsive, and respectful. He follows through and communicates clearly, the level of care that should be standard. The property itself is nice and the location is great, but management and communication need significant improvement.