Hilton Garden Inn Exton / West Chester

The service was so good, and I’m very grateful to everyone who made my stay feel welcoming. Joseph, the manager, looked out for me as a solo guest, and Mina and Kylie were lovely too. Gary and Isaiah made breakfasts I’ll really miss. Blake and Lauren were always smiling and helped with everything we needed, and Fabi took great care of the room. You’re all amazing! 🤗🥰

I won’t be back, and I won’t use the points I was offered. I spent three nights here and chose the hotel for its amenities. We tipped the cook and server $20 each morning, and left $20 for housekeeping even though we kept the room nearly as clean as we found it. At checkout, I told the clerk the hotel was nice and clean, then calmly explained what hadn’t been satisfactory. A maintenance man interrupted, cursed at me, and raised his voice. I stayed as calm as I could, though my eyes were swelling. He angrily demanded twice more to know what would make it better. I asked for a discount, and he said that wasn’t happening, but I could have points. Why ask what would help if points were the only option? The spa sign mentions hot water, but when I reported the hot tub wasn’t hot, staff said it was a “whirlpool,” so it wasn’t supposed to be hot. That made no sense to me, especially since the fourth warning on the sign was about hot water. I didn’t get in because it was too cold. My son and his friend enjoyed the pool and cold tub, and I spent hours watching them. I saw many people go to the front desk to complain about the temperature. I’m glad the boys were already outside and didn’t witness how disrespectfully the maintenance man treated me. Maybe he’s tired of complaints, but that doesn’t excuse it.

Jordan kept the evening on schedule and paid close attention to the guests, which helped make the party such a success. We had 80 people in the ballroom for my daughter’s Sweet 16 on a Sunday afternoon, and everyone was very happy with the delicious, well-prepared meal. The Sales Manager, Katrina, and the F&B Manager were supportive both while we planned and during the event. We chose purple uplighting for our “Purple Nights” theme, and had an amazing evening.

Katrina was there for us from the beginning and went above and beyond on the day to keep everything running smoothly and looking just right. We got married here on Sept 12, 2025, and choosing this place was absolutely the right call. The setting, room, food, and staff were all perfect. The food was exceptional, and Debbie & Doug behind the bar were amazing. Such a great experience, 10/10. I’d highly recommend the Hilton for an event. Thank you to everyone!