Sweet Dream Inn University Park

I’ve been here for five months, and the place has potential, but it feels neglected and shady. The room service or maids are immaculate, though I believe housekeeping is handled by a third party. At the front office, the staff have been rude and inattentive, and their demeanor makes it seem like they don’t care about tenants’ needs. I saw a mother and daughter get refused coffee and extra blankets because the front desk employees hadn’t prioritized it. It was 9 a.m., there was no line, and the employee shrugged and said, “I’m not making coffee.” Then they kept trying to charge me extra for my room, which is a separate issue. I’m still waiting on a $200 refund. I didn’t ask for cash back, just for it to be credited toward my room. Two employees, and I assume the manager, agreed I was being charged extra, but said they didn’t know who checked me in, their system wouldn’t allow the transaction, and the computer demanded payment. It’s like they’d put a bandage on a broken limb before calling anyone official. Good luck figuring out who the manager is, too. They communicate poorly and have no nametags. I expect this review will get a copy-and-paste response that dances around the issues. Update after the response: When is checkout again? Why was I charged for seven days but only got six days, twice? You said I came in late, but I came before checkout on New Year’s Day, a Thursday, and paid for one day because the banks were closed. The following morning, Friday, I paid for a week. It was $398, not $393, so I was charged extra there too. That next Thursday I was told to pay again, even after I explained the situation to two employees. They just shrugged and said, “the computer demands payment.” I paid for one day, then paid for another week the next morning, split into two payments. On the 15th, a Thursday, maintenance knocked on my door asking for payment. The same two front office employees were there, and I again explained why I was confused and frustrated. They said, “We weren’t the ones to check you in for Friday, computer says you need to pay. Nothing can be done.” I paid for a day and asked for a manager. When I came back the next morning, I assumed the older woman there was the manager. She was just as nonchalant about the extra payment and my confusion, didn’t try to sort it out, and told me to pay or check out. Still no nametag in sight. If this wasn’t negligence, then it was terrible communication at best. Who’s managing this place, and why haven’t they been told about this at all? A customer or tenant left the office confused and upset, and apparently you and two employees support those interactions through your actions.